Thursday, May 12, 2011

Perhaps someone who calls himself RoadDog may have a perspective on what NTN Buzztime should do

If you've read this blog for a while - kind of difficult, I know, because I post so infrequently here - you've seen some references to RoadDog. Now RoadDog is retired and travels a lot, which gives him the opportunity to play NTN Buzztime games at a wide variety of sites. Back in the 1980s, such a person would be called a "power user."

So if he has an opinion on NTN Buzztime, I tend to listen to it. Here's one that he recently shared:

[W]hat the company shouldn't be losing are the places that have their service and then drop it because so few people are playing.

This is in large part due to NTN's selling their service and then leaving the places to get people playing. Most places don't have any idea how to do this. NTN representatives should work with bar owners and show them the ropes and tricks to get customers playing. This instead of, "Here it is. See ya later."

A big thing they can do is train the bartenders. These folks are the key. On more than one occasion, we've gone into places that we saw had NTN, asked the bartender for a board and that person had no idea what we were talking about.

RoadDog speaks about turnover OF facilities earlier in his post, but by the same token there is also turnover WITHIN facilities. Maybe the NTN rep spent some time with the bartender on duty when the system was first installed, but does that do any good when the night shift bartender comes in? And does that do any good when that bartender leaves and a new bartender is hired?

To be fair, it would be very expensive for NTN reps to visit every one of the thousands of sites every month, or every week, or even every quarter. So how do you provide training to restaurant/bar personnel?

Perhaps the technology could be used for this purpose. NTN games are only available for a portion of the day. Now I have no idea what is broadcast on the NTN channels during off-hours, but if they're not being used at that time, perhaps some training videos could be broadcast. That way when people are cleaning up at 3 in the morning, or setting up at 10 in the morning, NTN has a commercial beaming directly to the staff - "Hey, encourage people to use the games so that they spend more time and more money at your establishment!"

Let's face it - NTN Buzztime has the material.

This video is on YouTube, but when I looked at it, it had less than 500 views. The entire BuzztimeGames channel on YouTube has, as I write this, five subscribers. (I am not one of them.) There should be several thousand subscribers to this account. All these supposedly social-savvy bars should be subscribing to the BuzztimeGames account so that they know how to operate the system for which they're paying big bucks.

Oh, and RoadDog also has some views on NTN Buzztime's new Site Finder. I won't venture an opinion, since I don't have a cool phone.

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